RETURNS & EXCHANGES

Process your free return

To initiate a return, please follow these steps:

Register your return on our portal here
Provide your order number with the # and your email address.
Select the item(s) you’d like to return along with the reason for the return.
Choose whether you’d like to return, exchange or receive store credit for your item(s).
Select the shipping method & take your order to be shipped!

START A RETURN

Returns Policy

We offer free and easy localized domestic returns through our portal! We will provide you with a free returns label for USPS. You have 14 days to return your item from your delivery date if you are not happy with your item.

We kindly ask that all products are returned to us in their original condition – new and unused. Items may not be refundable if they are not returned in the same condition they were delivered in. Please note, this means no make up, fake tan, deodorant marks, accidental spills, or snags. Please be aware custom fees are subject to each international order and may vary depending on the country.

Extended Christmas Returns Policy

Purchases made between 12th November 2024 and 1st January 2025 can be returned up until 15th January 2025. Purchases made from 2nd January 2025 onwards will have 14 days to return. *see below for any exclusions.

Due to hygienic purposes we do not refund or exchange any earrings.
Six Stories Advent Calendar are not valid for return due to the nature of its contents.
Bridesmaid Swatch Cards
The Christmas shop items including: baubles, mugs, trinket dishes, stockings and jewellery.
Bride Mystery Bundles

Exchanges

Simply select your new size when submitting your return and we will ship the new item out to you. Exchanges have a fee of $4.99 for the customer and exchanges can only be made for a different size of the same item, not a completely different item ☺️

How long will my return take to process?

We aim to process all returns/exchanges within 7-10 working days of us receiving the goods back in our studio, however in some busy periods this may take longer. We will do our best to process them as soon as possible for you.

Items not able to be returned

Due to hygienic purposes we do not refund or exchange any earrings.

Pre order items such as our Six Stories Advent Calendar are not valid for return due to the nature of its contents.

Before you try on Bridesmaid Dresses

The material of our bridesmaid dresses is unbelievable quality, giving that gorgeous look and finish. This does mean however that the material is delicate, we suggest you consider anything that could transfer onto the fabric such as make up, fake tan, deodorant, heavy perfume, body oils, etc. We also please ask that you remove all jewellery to prevent it pull at fine material. We ask that you treat these dresses with the utmost respect please.

Faulty items

If you received a faulty or incorrect item, please accept our apologies for any inconvenience it may cause. Please inform us within 14 days from receipt of the item and we will rectify the issue as quickly as possible. Please email heythere@sixstories.co.uk providing images of the item.