Gamifying your customer service experience isn’t new. A classic example, which has been done for decades, is allowing customers to earn credit card or airline points for purchases that can be redeemed for other purchases. This reward system gives users an incentive to spend more, and ensures businesses are more competitive with reward programs and bonus offers.
Dozens of websites and books exist to inform consumers about how to get the most bang for their bucks when it comes to earning points. It’s a valuable example of just how powerful gamifying the customer experience can be.
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Pinky Columbres
Pinky is a graduate of Bachelor of Science in Ecological and Environmental Engineering with mastery on Waste Water Management. She has worked for international companies for 12 years, then later shifted to virtual work to accommodate motherhood. Since then, she has been working virtually for different clients around the globe as a Project Manager, Recruiter, Customer Support and took up many other roles that help support her clients in their businesses.
In her spare time, Pinky loves reading, swimming, and spending time with family.
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